Information Technology data can also be found in the non-commodity focused resources on the Multi-Inclusive Market page, in addition to coverage provided by the various bloggers, analysts, publications, and networking communities listed under Procurement Profession

Use for: compare and assess third-party outsourcing service providers specific to a market segment

Founded in 1991, Everest Group was started to help organizations understand outsourcing transactions. Currently, Everest Group provides consulting services and research focusing on strategic IT, business services, and sourcing. Market Vista is a research offering that includes developments and an outlook of the global sourcing market. PEAK Matrix compares and assesses third-party outsourcing service providers specific to a market segment (function, process, industry vertical). PricePoint identifies trends in the pricing of ITO (ADM and Infrastructure) and BPO (voice and non-voice) services. The Advanced Locations Tool compares and conducts analysis on global cities. Subscription-based.

Use for: deep, comprehensive access to IT research and analyst coverage

Gartner is the most dominant analyst firm in the IT space and was founded by Gideon Gartner in 1979. Gartner is famous for its “Magic Quadrant,” a visual graphic that positions competing players in the major technology markets. Gartner’s IT spending forecasts are popular, as are their heavily attended technology events and symposiums, where analysts present their research and predictions. Gartner offers these products and services: analysis and advice research, independent contract review, spending and staffing metrics data, and peer networking opportunities. For procurement, Gartner provides research services for the IT role that manages sourcing and vendor relationships. Mostly subscription-based, with some free research and some reports can be purchased on a one-off basis.

Use for: understanding of markets, pricing, and service provider landscapes for buyers of ITO and BPO services

HfS Research is a research and analyst firm covering major innovations impacting business operations such as automation, artificial intelligence, blockchain, digital business and smart analytics. Their mission is to offer services that buck the legacy analyst model. HfS Research publishes Blueprint reports to help service buyers make appropriate matches for services and outsourcing engagements. Other research offerings include Points of View (POV) and Buyers Guides to specific service providers. The HfS Market Index gives a quarterly overview of the IT and business services market performance. The HfS PriceIndicator is a price benchmarking service that provides clients insights into current ITO and BPO pricing. HfS also offers advisory services, events, and the excellent “Horses for Sources” blog. Services are mostly fee based. Research is both free and fee-based. 

Use for: global IT services market outsourcing transaction structures and terms, industry adoption, geo prevalence and provider performance

ISG (Information Services Group), founded in 2006, is a global technology research and advisory firm based out of Stamford, CT. ISG specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. The open access ISG Index quarterly reviews the global IT services market relating to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

Use for: BPO vendor assessments

Founded in 1998, NelsonHall is a leading and respected BPO and outsourcing analyst firm. NelsonHall provides sourcing analysis and research in the areas of key vendor assessments, IT services, BPS Market Development program, digital transformation, customer management, banking, healthcare and insurance BPS, HR outsourcing, and F&A/Supply Chain. Vendor assessments provide analysis on leading vendors specifically so clients can identify shortlists based on detailed capability. NelsonHall’s NEAT (NelsonHall Vendor Evaluation and Assessment Tool) allows strategic sourcing managers to evaluate and assess service providers. The Buyer Intelligence Group is a free to join membership area exclusively for buy-side sourcing professionals with access to insights from NelsonHall analysts and the latest news and trends.  

Use for: assessment of how well vendors’ offerings meet buyers’ requirements

Ventana Research heavily focuses on the needs of business technology buyers by providing research, education and benchmark services. Of interest to procurement is the Ventana Research Value Index, which assesses the value of software designed specifically for the business process or function on which it focuses. The Value Index evaluates the software in seven key categories: usability, manageability, reliability, capability, adaptability, vendor validation, and TCO/ROI. Subscription-based.

Use for: analyst research - assessing competing products and suppliers within specific categories of technology or services

Forrester, founded in 1983, is one of the top IT industry analyst firms and competes with Gartner. The research Playbooks are integrated reports, tools, and guidance organized in a framework, specific to professional role, to help with critical initiatives. Forrester has historically been known for “The Forrester Wave,” which is a graphic that illustrates competing products and suppliers. Forrester offers the following data services: CX Index, Business Technographics, Consumer Technographics, and ForecastView (forecasting market trends and shifts), along with interactive dashboards. The vendor selection methodology is comprised of The Forrester Tech Tide, which includes New Tech, Now Tech, The Forrester New Wave, and The Forrester Wave.

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